Manager IT Software Engineering
7400 Safelite Way, Columbus OH
Job description
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
The Software Engineering Manager, Salesforce is a people first leader with a strong technical background, leads agile technology teams and is focused on building and operating applications and systems for Safelite clients and consumers. The Software Engineering Manager is responsible for an application or application suite, including developing new features, enhancements, defect fixes, release planning, deployment, infrastructure, and production support. Responsible for significant areas of the Salesforce strategic roadmap.
What you will do
People leadership, associate engagement, associate development/succession planning, interviewing and hiring, performance management, and feedback; train, coach, and mentor team members on technical skills and soft skills
Lead Salesforce agile development teams that encompasses all roles including Dev, QA, SA and DevOps, ensure quality deliverables, and following Safelite SDLC;
Act as the product/domain area subject matter expert when meeting with product owners, peers, business stakeholders, and Safelite leadership
Lead the development, implementation, and delivery of successful large-scale, critical and/or difficult software efforts involving significant work (can be new software or a refactor of existing software)
Collaborate with Safelite IT functions, including Cloud Engineering, Network, Infrastructure, and other application development teams
Manage vendor product relationship, understand vendor roadmap, evaluate feature updates and serve as an internal consultant guiding and coordinating updates within the Safelite environment
Collaborate with IT Senior Management to develop product, team direction, and vision that ensures alignment with business strategy
Creates project and team staffing plans and determines resource needs based on budget, team workload, and project requirements
Manages product team or project budget, shares budget status, and creates budget planning forecasts
Establish monitoring and production support procedures; identifying gaps through incident root cause analysis (RCA) and planning improvements to application; improves operations documentation
Performs other duties as assigned
Complies with all policies and standards
What you will need
Bachelor's Degree or equivalent experience Required
4-6 years Experience building and operating applications using Agile/Scrum methodology
Experience building and operating applications using modern technologies like microservices and cloud-based platforms
Experience with Salesforce Ecosystem of tools and processes
Experience with management and supervisory practices; managing others and applying management principles to practical work situations
Experience with managing others managing projects and programs
Experience managing projects and programs Required
4-6 years Experience managing project and product budgets Preferred
Strong background in Salesforce Service, Marketing, Sales and Experience Cloud Platforms (High proficiency)
Working knowledge Salesforce configuration and customization using Apex, Visualforce, Lightning Web Components, and REST/SOAP APIs. (High proficiency)
C#, .NET, HTML/CSS/JavaScript, SQL and Database technologies (High proficiency)
Strong familiarity with MuleSoft and Service Integrations (High proficiency)
Release Management, CI/CD Pipelines, Azure DevOps (High proficiency)
Extensive experience with CRM systems and Customer Communications using SMS and Emails (High proficiency)
Deep knowledge of Customer Service and Call Center technologies and processes (High proficiency)
Strong engineering background, experience designing and building large scale systems and services (High proficiency)
Experience with cloud based platforms and container services (AWS/GCP/Azure) (High proficiency)
What you will get
Competitive weekly pay and bonus opportunities.
Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Tuition reimbursement per year.
View all our health, wealth and life offerings at www.safelitebenefits.com.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
#LI-JR2
#LI-ONSITE
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Want to know what it’s like to work at Safelite? Watch now for an inside look at what it takes to succeed in this role.
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Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for more information.
