Career destination:

Customer Service

What we do matters:
Provide memorable experiences and satisfying careers.

What we do

At Safelite, you’re not just answering calls; you’re the voice of a national brand, providing top-notch service and solutions to customers across the country.

Why we do it

Every interaction with a customer brings a chance to turn a challenging day into a memorable experience.

What we offer

As a member of our Customer Service team, you’ll enjoy internal growth opportunities that empower you to advance your career while working remotely.

What it’s like to work as a customer service representative

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Customer Service:
A career that goes the distance

At Safelite, we love to see our associates learn, grow, apply new skills and advance. Wondering how you can do the same as part of our Field Operations team? Although not every career follows a straight line of progression from one specific role to another, here is how many career paths generally unfold for both technician and leadership candidates:

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Customer Service Growth Opportunities

As one of the friendly voices behind every first impression at Safelite, you’ll guide customers with care, schedule with precision and make every call feel personal as you help people get back on the road with confidence.

Developing the skills to lead with impact during this hands-on learning phase of your career, you’ll gain the tools, knowledge and experience needed to support teams, coach with confidence and step into a leadership role.

In this role, you will be a frontline leader who elevates performance and inspires growth. You’ll mentor customer service representatives, foster a positive team culture and ensure every interaction reflects our commitment to world-class service.

As a contact center operations manager, you will oversee daily performance, support team development and ensure service standards are consistently met. Leading with accountability, you will manage operations efficiently and help teams deliver reliable, high-quality customer support.

Safelite contact center directors of operation oversee the strategy and execution of daily performance across teams and programs. This important role is your chance to lead with insight and ensure operational excellence that drives results and enhances the customer experience.

See all of our opportunities.

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Additional Growth Opportunities

These teams play a crucial role in supporting our customer service operations and offer excellent opportunities for career growth.

Training

Workforce Management

Customer & Network Care

Quality Assurance

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We see the hiring process as a two-way street.

While we assess your skills and fit for the role, we want you to learn more about us, too. Safelite is committed to providing you with a comprehensive understanding of our company and the position so that we can succeed together.

Hover or click to learn what to expect for customer service representative roles:

You complete an application and a computer skills assessment to ensure you meet the technical requirements of the role.

If you meet the qualifications, you are invited to take part in a recorded video interview.

You do well on the video interview and are invited to attend a virtual hiring event to complete a face-to-face interview with a job coach (supervisor).

If you’re selected to join Safelite's Customer Service team, the recruiter will extend your offer and start the pre-employment screening process.

Welcome to Safelite! We’ll set you up for success from day 1 with a paid training program.

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Customer Service Training

Safelite wants you to be confident and well prepared to succeed. So, we require that as a new hire, you attend 100% of your scheduled three-week, paid training sessions. In addition, we expect you to be on camera throughout this process. We believe you’ll appreciate these educational resources as you progress in your career.

Training Program Schedule

Duration: 3-4 weeks
Workdays: Monday-Friday
Hours: 9:00 am-4:00 pm ET or 12:00 pm-7:00 pm ET

Training Program Phases

Remote classroom session
Start taking live calls with support & coaching
After training, begin working your selected schedule

Frequently Asked Questions (FAQs)

Click each question to see the answer

What shifts are available?

Can I work from anywhere?

What do I need to work from home?

Does Safelite provide equipment?

What benefits are part-time associates eligible for?

Am I eligible for any bonuses?

Did you know?

93%

engagement score

Safelite’s Customer Service team consistently achieves an impressive 93% on their internal engagement survey. This means they're genuinely proud to be part of our business, inspired to go above and beyond, and finding personal accomplishment in their work.

How far can
Safelite take you?

To find out, take the first step.

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Digital Product Manager - Consumer Channels
Columbus, USA
+1More Locations
Customer Service
Full time
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