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Customer Service

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What we do matters:
Provide memorable experiences and satisfying careers.

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What we do

At Safelite, you’re not just answering calls; you’re the voice of a national brand, providing top-notch service and solutions to customers across the country.

Why we do it

Every interaction with a customer brings a chance to turn a challenging day into a memorable experience.

What we offer

As a member of our Customer Service team, you’ll enjoy internal growth opportunities that empower you to advance your career while working remotely.

What it’s like to work as a customer service representative

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Customer Service:
A career that goes the distance

At Safelite, we love to see our associates learn, grow, apply new skills and advance. Wondering how you can do the same as part of our Field Operations team? Although not every career follows a straight line of progression from one specific role to another, here is how many career paths generally unfold for both technician and leadership candidates:

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Customer Service Growth Opportunities

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Additional Growth Opportunities

These teams play a crucial role in supporting our customer service operations and offer excellent opportunities for career growth.

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We see the hiring process as a two-way street.

While we assess your skills and fit for the role, we want you to learn more about us, too. Safelite is committed to providing you with a comprehensive understanding of our company and the position so that we can succeed together.

Hover or click to learn what to expect for customer service representative roles:

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Customer Service Training

Safelite wants you to be confident and well prepared to succeed. So, we require that as a new hire, you attend 100% of your scheduled three-week, paid training sessions. In addition, we expect you to be on camera throughout this process. We believe you’ll appreciate these educational resources as you progress in your career.

Training Program Schedule

  • Duration: 3-4 weeks
  • Workdays: Monday-Friday
  • Hours: 9:00 am-4:00 pm ET or 12:00 pm-7:00 pm ET

Training Program Phases

  • Remote classroom session
  • Start taking live calls with support & coaching
  • After training, begin working your selected schedule

Frequently Asked Questions (FAQs)

Click each question to see the answer

Did you know?

93%

engagement score

Safelite’s Customer Service team consistently achieves an impressive 93% on their internal engagement survey. This means they're genuinely proud to be part of our business, inspired to go above and beyond, and finding personal accomplishment in their work.

How far can
Safelite take you?

To find out, take the first step.

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