Job description
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
The Regional Safety, Training and Quality Manager is responsible for overseeing and managing all training and quality control activities within the designated region. This role focuses on ensuring that District Safety, Quality, and Training Managers are effectively and efficiently training new technicians and certifying acquired technicians and driving down cost of quality and casualty loss claims. This role will also be responsible for performance management of the local SQT Managers. This is a leadership role that manages a team of District Training and Quality Managers.
What you will do
Training and Development:
• Support the Training Team with Train the Trainer sessions for new trainers.
• Support, conduct, and implement all training, non-technical and technical.
• Maintains comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
• Work with District Managers and District Trainers to schedule training classes and maintaining trainee throughput expectations.
• Educate all store managers on SWoF so they can effectively lead and coach their direct reports, be a continuous resource to store managers on technical issues utilizing data.
• Ensure the rollout and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement and recalibration.
• Responsible for ensuring that changes for new and existing processes for repair, replacement and recalibration are effectively and consistently implemented by the District Training and Quality Managers.
• Responsible for new tool and process implementation.
• Support the development of training materials, including creating and/or validating Tech Tips, Quality Alerts, and Fitting Instructions for distribution to the field.
• Ensure that underperforming Technicians receive targeting coaching and development leading to performance improvement.
Quality Assurance:
• Ensure quality control standards for products, services, and processes across the region that are aligned to Safelite standards.
• Monitor and evaluate the quality of work delivered by associates and ensure feedback / coaching is delivered as needed.
• Provide regional and district teams with root cause data and resolution guidance for warranty and casualty loss improvement.
• Ensure district-level action plans are in place and executed to achieve COQ and training goals.
• Partner with district leadership to ensure technical guidance is provided for escalated warranty and casualty loss customer issues.
• Solve escalated issues with tools, parts, systems, or training.
Safety:
• Ensure that the team of Safety, Quality, & Training Managers are driving adherence to safety policies, including the use of PPE.
• Communicate updates to safety policies and procedures with the team and provide feedback when changes are necessary.
• Help drive incident management and root cause analysis in partnership with the Safety team
Compliance:
• Ensure that all associates adhere to company policies, procedures, and industry regulations.
• Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements
• Conduct regular audits and assessments to verify compliance with Safelite standards and SwoF and ensure corrective actions when necessary.
• Accountable for VGRRR tool maintenance and inventory control.
• Ensure appropriate buying, deployment, and recovery of Safelite tools.
Team Management:
• Supervise and manage a team of trainers and quality assurance managers.
• Provide clear leadership, direction, and support to the team, ensuring their performance aligns with organizational goals.
• Regularly conduct meetings with District Training & Quality Managers around District performance concerning the Cost of Quality and training.
Data Analysis:
• Collect and analyze data related to training effectiveness and quality performance.
• Use data insights to identify trends, areas for improvement, and make data-driven recommendations.
Reporting:
• Prepare regular reports on training and quality metrics for district and regional leaders.
• Communicate progress, challenges, and achievements to district and regional leaders.
• Regularly complete and communicate regional quality and training status reports.
Collaboration:
• Collaborate with district and regional managers to align training and quality initiatives with overall business objectives.
• Work with cross-functional teams to implement nationally aligned best practices and improve operational efficiency.
• Collaborate and identify potential new best practices for evaluation.
Performs other duties as assigned
Complies with all policies and standards
Experience Qualifications
Proven experience in training, quality control, or a related field. Required
Skills and Abilities
Knowledge of Safelite operational and technical processes.
Skill in new process development and implementation.
Strong knowledge of quality assurance principles, training methodologies, and best practices.
Excellent communication, facilitation, presentation, and interpersonal skills.
Effective leadership skills required; team management experience a plus.
Analytical and problem-solving abilities.
Proficiency in using training and quality management software and tools.
Willingness to travel within the district or region as needed, up to 50%.
Physical requirements include, but are not limited to:
• Ability to work at a physical retail location within the region.
• Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.
• Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
