District Manager-in-Training (DMIT)

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

District Managers-in-Training (DMIT) are results-driven leaders who are still developing the skills required to lead other people leaders in a geographically dispersed, multi-unit operation. DMIT drive the success of store operations by conducting operational store visits, overseeing 2 or more store locations, and may cover a full district on a temporary basis. DMITs must create a culture of high performance and high engagement while identifying and developing the next generation of leaders. A critical accountability of this role is inspiring, influencing and holding others accountable for driving execution and achieving the strategic goals of the region. They must take a thoughtful approach to their work, consistently identifying what levers to pull and coaching others to achieve results. To maintain a strong customer focus and drive sales, they must create a highly engaging culture and promote a best-in-class customer experience. They must hold leaders accountable and consistently deliver on their promises to the customer. To prepare for the future, they also must identify, build, develop, and retain strong teams that include technicians, customer advocates (standard/large stores), repair specialists (standard/large), and assistant managers (large only), and store managers. To be successful, they must be good communicators, strong team builders, and good collaborators. They must execute the organization's best practices and processes. They must be flexible and adaptable as Safelite's business model continues to evolve.

What you will do

PEOPLE LEADERSHIP • Team Development and Retention ◦ Responsible for the full cycle of talent fundamentals, including selection, onboarding, training, development, performance management, culture and engagement of their team. ◦ Identify the capabilities needed to meet the current needs of assigned stores. ◦ Coach store managers to evaluate current capabilities, identify gaps, and prioritize stretch assignments for Customer Advocates, Assistant Managers, Repair Specialists and Technicians. ◦ Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS, job completion, safety and VAPs. ◦ Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related and leadership concerns. ◦ Selects the right talent internally and externally; develops internal talent for future. ◦ Influences team to drive results; ability to action through others.
OPERATIONAL MANAGEMENT • Business and Strategy Implementation ◦ Execute on the annual plans for assigned stores by delegating through the team, ensuring alignment with the district and region direction. ◦ Quantify business outcomes (i.e., revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention, and engagement). ◦ Work with District Manager and Workforce & Capacity Management to inform the development of workforce plans. ◦ Use working knowledge of business processes to determine opportunities for continuous improvement. ◦ Develop a working knowledge of business operations including supply chain, safety, financial levers, and sales. • P&L management ◦ Oversee the P&L for the assigned stores, ensuring that revenue and profit goals are met and understanding what financial levers to pull to move the market toward its goals, managing expenses, maximizing profits, and minimizing loss. ◦ Oversee all budgets and payroll. • Store Operations ◦ Responsible for every aspect of the store operations, including safety, facility management, inventory management, KPI performance and timecard records. • Customer Experience & Quality ◦ Work with Store Managers to create a culture that drives a great, memorable, and easy customer experience in all stores. ◦ Ensure that Store Managers create a best-in-class experience for customers.
OTHER • Internal Collaboration ◦ Works across organizational boundaries to achieve results, frequently collaborating with critical colleagues regional and supply chain leadership, • Operational Best Practices ◦ Implements best practices from the playbook in their store and encourages others to do the same. ◦ Addresses challenges and removes obstacles to best practices.
Performs other duties as assigned
Complies with all policies and standards

Education Qualifications

• High School Diploma or GED Required
• Bachelor's Degree or Master's degree in Business Administrations, a plus Preferred or

Experience Qualifications

• 4-6 years leadership and supervision experience Preferred

Skills and Abilities

• Ability to travel up to 50%
• Highly relocatable
• Physical requirements are inclusive, but not limited to, the following: • Ability to work at a physical retail location within the region. • The ability to operate a company vehicle safely and courteously, adhering to all company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the company requirements. • Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc.
• Inspires and Engages Others – Leads and motivates others to action. Builds energy and optimism in others to enable change. Communicates the vision of the organization in a way others can relate and buy into.
• Builds Effective Teams – Builds strong teams that drive the goals and success of the organization. Identifies and develops talent and coaches’ others on how to build high performing teams. Encourages self and others to learn from diversity of individuals and teams.
• Knows the Business – Applies knowledge of our business and the industry support performance. Drives the most effective efficient processes, systems, and behaviors to achieve business outcomes and KPIs. Creates a safety, health, and wellbeing mindset.
• Focuses on the Customer – Promotes strong internal and external customer and client relationships. Creates a customer focused environment. Holds self and others accountable for meeting and exceeding customer needs.
• Makes Decisions – Uses a variety of data and insights to better understand and solve problems. Balances multiple priorities to ensure delivery on our commitments. Coaches’ others to analyze information and evaluate alternatives to solve problems.
• Delivers Results – Holds self and teams accountable to deliver results. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Motivates others to carry on despite setbacks or obstacles
• Develops Self – Drives own personal development by continuously improving skills and capabilities. Seeks feedback and acts on it to improve and develop

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.