Job description
A Brief Overview
The Commercial Support Advocate provides the National Commercial Team with internal support and proactive customer involvement with a focus on facilitating communication and bringing in new commercial accounts to Safelite. They drive cross-functional communications internally with Safelite shops, Commercial Care, Commercial Billing and the Contact Center.
What you will do
Proactively communicates with commercial clients and Safelite shops to ensure satisfaction, address their needs, and foster long-term relationships.
Reviews open order reports and tracks order activity to provide regular status updates and manage client expectations
Troubleshoot and resolve client issues, escalating complex cases to appropriate departments when necessary. Responsible for monitoring progress and ensuring resolution.
Acts as a user-administer for Safelite’s commercial digital platform, including setting up users, identifying defects and conducting user training for clients.
Maintains detailed and accurate records of client interactions in Salesforce.
Provides regular status updates to Account Managers regarding account activity, escalations and solutions.
Owns the catastrophe/manufacturer recall process for commercial clients, including directing the work of Field Operations and coordinating delivery of work for clients.
Performs other duties as assigned
Complies with all policies and standards
What you will bring
High School Diploma or GED Required
1-3 years In customer support or related role Required
Excellent communication skills, both written and verbal.
Strong problem-solving skills and the ability to think critically.
Ability to work independently and as part of a team.
Proficiency in Salesforce or similar tool
What you will get
Competitive weekly pay and bonus opportunities.
Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 in tuition reimbursement per year.
View all our health, wealth and life offerings at www.safelitebenefits.com.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
#LI-Onsite
#LI-CR3
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
We want your trip to and from work to be as pleasant as your career journey. Let’s begin by finding your best route to Safelite.
Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for more information.
