Client Success Specialist
7400 Safelite Way, Columbus, OH
Job description
Interested applicants must reside in the Columbus, OH area and be willing to come on-site for training, 30 to 90 days.
Compensation: $20.00/hour
Schedule: Monday through Friday 8:00am to 4:30pm EST
A Brief Overview
The Client Services Representative I provides world class customer service to Belron clients and internal departments by receiving and resolving client complaints, receiving and initiating correspondence, and assisting clients with other issues. This is the first level of a multi-level career development class series. Work assignments enable incumbents to obtain the experience required for advancement to Client Services Representative II.
What you will do
Receives and answers daily mail, email, and faxes from assigned insurance clients regarding various client and departmental issues needing resolution.
Researches basic pricing and other insured information, initiates outgoing correspondence to assigned clients to expedite collection of past due invoices, and documents actions and conversations in the appropriate system.
Regularly checks the status of assigned client payments and notifies appropriate internal departments when payment is received to initiate the release of vouchers and payment to affiliate shops
Processes and submits check requests for client refunds as necessary. Completes on-line check requests, seeks appropriate approval, and submits to accounts payable for processing
Performs basic clerical tasks at the request of clients, which may include faxing, copying, emailing, etc and provides assistance to the Cash Application Department by researching unidentified client payments
Other duties assigned by management.
Education Qualifications
High School Diploma Required
Experience Qualifications
1-3 years Required
1-3 years office experience required, preferably in an insurance related field Required
Skills and Abilities
Strong written and verbal communication skills
Microsoft Word
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
--
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Want to know what it’s like to work at Safelite? Watch now for an inside look at what it takes to succeed in this role.
Standard Application Map your commuteWe want your trip to and from work to be as pleasant as your career journey. Let’s begin by finding your best route to Safelite.
Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for more information.
